Shipping policy
SHIPPING POLICY
Last updated: September 12, 2026
ORDER PROCESSING
Orders are normally processed within 2–3 business days, excluding weekends and federal holidays. Processing time is separate from delivery time.
During new releases, promotions, holidays, or periods of high order volume, processing may take longer. Customers will be notified if a significant delay affects their order.
SHIPPING DESTINATIONS
Al‑Ansar Collection currently ships to addresses within the United States and internationally.
SHIPPING RATES
Complimentary standard U.S. shipping is available on orders of $75 or more after discounts and before taxes.
Shipping charges for orders below $75 are calculated and displayed at checkout before payment is completed.
ESTIMATED DELIVERY
Standard delivery generally takes 3–7 business days after an order has shipped. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.
CARRIERS AND TRACKING
Orders may be shipped through USPS, UPS, FedEx, or another suitable carrier. When an order ships, the customer will receive a confirmation email containing tracking information.
Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Additional shipping charges may apply when an order is returned because of an incomplete, incorrect, or undeliverable address.
ORDER CHANGES AND CANCELLATIONS
Requests to change or cancel an order should be submitted as soon as possible. We cannot guarantee changes or cancellations once processing has begun.
DELIVERED, LOST, OR DAMAGED PACKAGES
If tracking shows that a package was delivered but it cannot be located, customers should first check around the delivery location, contact household members or neighbors, and contact the shipping carrier.
Al‑Ansar Collection is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout. We will, however, assist customers with available carrier information.
If an order arrives damaged, please contact us within 24 hours of delivery and provide the order number, photographs of the packaging, and photographs of the damaged item. Please retain all packaging while the issue is reviewed.
SHIPPING DELAYS
If we cannot ship an order within the promised time, we will notify the customer and provide the option to accept the delay or cancel the affected order for a refund.
CONTACT US
For questions concerning an order or this Shipping Policy, contact:
Al‑Ansar Collection
Email: ansarmarket2021@gmail.com
Telephone: 4142750768
Business address: 2944 S 13th St Milwaukee WI 53215